Returns & Exchanges

Due to the perishable nature of our live shellfish and fresh seafood, we do not accept returns; however, we are committed to ensuring your satisfaction and will provide a replacement or refund for any order that arrives damaged or compromised. If there is an issue with your delivery, please contact our crew within 24 hours of receipt to initiate a claim.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately open your cooler and inspect the oysters and seafood to ensure they are cold and the shells are tightly closed.

• 2.
  Document Issues

  If you notice any damage or quality concerns, please take clear photos of the product, the packaging, and the shipping label.

• 3.
  Contact Customer Service

  Email our support team at info@islandcreekoysters.com within 24 hours of delivery with your order number and the photos you collected.

• 4.
  Resolution Process

  Our team will review your claim and arrange for a priority replacement shipment or a full refund to your original payment method.